SHIPPING & RETURN
Mesobis | Returns Policy
Returns, Cancellations And Shipping Policy
Last updated: 03/31/2024
This Returns, Cancellations and Shipping Policy explains our users’ (“you” or “your”) options for returns or cancellations and MESOBIS, INC. shipping processes (“we”, “us,” “our,” or the “Company”).
By making a purchase through the Company’s website, services, features, tools, or resources, you agree to the terms of this Returns, Cancellations and Shipping Policy and our Terms of Use.
Order Processing & Lead-Times
The Company shall make best efforts for order processing and fulfillment of your orders to be 1-3 business days but may experience delays up to 5-7 business days or longer. Estimated time to ship reflects order processing time, not delivery time. Total time to delivery depends on the shipping method selected at checkout. Stock and availability are subject to change without notice. Our working business days are from Monday – Friday, 9am – 6pm. We are closed on Federal Holidays. Orders placed after 3 PM PST will be processed the following day. Please note that we are not open on weekends (Saturdays and Sundays) – orders placed after 3PM PST on Fridays will be in the queue to be processed the following Monday.
Please note that delays might occur with your order and may show no movement until they reach your local delivery hub, so we recommend to wait patiently for up to 3 business days for tracking to update once you have received a tracking email. You may contact your local delivery carrier for updates with regard to its regular mailing services.
Please ensure your address and contact information entered are accurate at the time your order is placed as any failed delivery attempts and returned shipments will deem your order as non-refundable and no exceptions will be accepted.
No changes can be made to information provided for an order after an order has been shipped and marked fulfilled. If any information provided is incorrect or needs to be changed, you will need to cancel the order and re-order with the corrected information.
For any questions or concerns, please contact Customer Support at orders@mesobis.com.
Carriers
Depending on the category of the product, shipping methods may vary between services from the United States Postal Service (“USPS”) and United Parcel Service (“UPS”).
Lost Packages / Undelivered Items
The Company is not responsible if the carrier service has lost your shipment or failed to deliver your items once the Company has completed its order processing and marked the item as shipped and a tracking address has been provided to you.
You must complete the missing mail order process with the respective carrier to seek recourse from any lost packages or undelivered items.
International Shipping (Clothing Only):
1. We currently offer international shipping to select countries. The available countries will be displayed during the checkout process.
2. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.
3. International delivery times may vary significantly due to customs clearance procedures in the destination country.
4. If your package is seized by customs officials for any reason whatsoever, we will not issue a credit unless all products are returned to us in their original condition. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country’s customs policies.
PO Boxes
We cannot ship any orders to PO boxes. Any orders with a PO box as your shipping address will result in delays or cancellation of your order. If a PO Box is provided as a shipping address, Customer Support may contact you to request an alternate shipping address. The Company reserves the right to contact you or to unilaterally cancel the order at the Company’s sole discretion.
Tracking
Due to consolidation efforts and the utilization of multiple carriers to find an efficient and cost-friendly approach to shipping our products to you, you may receive multiple tracking numbers as your shipment may be separated among different carriers.
State Restrictions
Currently we only ship our Gomitas (gummies) domestically within the United States where allowed.
We abide by all federal and applicable state laws which means we may not be able to ship our product(s) to your State depending on your State’s current laws governing hemp-derived THC. Due to this, we are unable to ship to the following states and regions: Alaska, Arkansas, Colorado, Connecticut, Hawaii, Idaho, Kansas, Nebraska, New Hampshire, North Dakota, South Carolina, Utah, Vermont, and International Shipping.
As the regulations and compliance factors of the sector change, we reserve the right to modify this policy from time to time and will mark new versions with a corresponding effective date. We recommend you visit the Returns, Cancellations and Shipping Policy page on this website frequently to review any changes in our practices. Your continued purchase from the Company website constitute your agreement to our then-current Returns, Cancellations and Shipping Policy.
Cancellations
You may cancel your order within 24 hours of receiving confirmation of receipt of your order from us for a full refund. Any order that has been shipped and/or marked as fulfilled will not be able to be canceled regardless of whether the cancellation request has been provided within 24 hours of the order confirmation.
Please contact the Help Desk at orders@mesobis.com for assistance.
Returns, Refunds, & Store Credit
We want you to be completely satisfied with your purchase from Mesobis. If you are not satisfied with your order, we offer a full refund within 30 days of the receipt of the product. Please read our return policy carefully to understand the requirements and guidelines.
Eligibility for Store Credit and Refund:
1. You must contact Orders@mesobis.com within 30 days of the receipt of the product.
2. Gomitas (gummies) are eligible for a full refund regardless of the state of the product. Please do not return this product, we will simply issue you a full refund. Expect refunds to be processed in 24-48 hours and 5-10 business days (not including weekends) for the refund to be shown on your balance once it has been processed on our end.
3. Clothing item(s) must be in unused, unworn, and unaltered condition with all original tags and packaging intact.
4. All accessories and accompanying components must be returned along with the item(s).
Returns Process:
1. Contact our customer support team at orders@mesobis.com to initiate the return process. Please provide the order number and the item(s) you wish to return.
2. Our customer support team will guide you through the return process if the return is eligible.
3. Pack the item(s) securely in the original packaging or a suitable alternative.
4. Include a copy of the original order confirmation inside the package.
5. Ship the package to Mesobis at the address provided by our customer support team.
Store Credit:
1. Once we receive and inspect the returned item(s), we will issue store credit in the form of a unique discount code.
2. The store credit will be equivalent to the purchase price of the returned item(s) and can be applied towards future purchases on our website.
3. Store credit is non-transferable and cannot be redeemed for cash.
Non-Eligible Items:
The following items are not eligible for return or store credit:
Items purchased from clearance sales, promotions, or final sale items.
Clothing items that have been altered, damaged, or are not in their original condition.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact our customer support team within 48 hours of receiving the order. We will guide you through the return process and provide assistance in resolving the issue.
Note: Shipping fees, including those for the original purchase and return shipment, are non-refundable.
Replacement
If an order arrives incorrectly and the ordered product is not as described, you must notify Customer Support within 14 days of the receipt of your shipment with your order confirmation number, images of items received, and the issues you’re experiencing. Upon review, if we determine the items are damaged, the order is missing items or the order contains incorrect items from your original order, we will send replacement items subject to the Order Processing provisions above.
Returns, Cancellations And Shipping Policy
Last updated: 03/31/2024
This Returns, Cancellations and Shipping Policy explains our users’ (“you” or “your”) options for returns or cancellations and MESOBIS, INC. shipping processes (“we”, “us,” “our,” or the “Company”).
By making a purchase through the Company’s website, services, features, tools, or resources, you agree to the terms of this Returns, Cancellations and Shipping Policy and our Terms of Use.
Order Processing & Lead-Times
The Company shall make best efforts for order processing and fulfillment of your orders to be 1-3 business days but may experience delays up to 5-7 business days or longer. Estimated time to ship reflects order processing time, not delivery time. Total time to delivery depends on the shipping method selected at checkout. Stock and availability are subject to change without notice. Our working business days are from Monday – Friday, 9am – 6pm. We are closed on Federal Holidays. Orders placed after 3 PM PST will be processed the following day. Please note that we are not open on weekends (Saturdays and Sundays) – orders placed after 3PM PST on Fridays will be in the queue to be processed the following Monday.
Please note that delays might occur with your order and may show no movement until they reach your local delivery hub, so we recommend to wait patiently for up to 3 business days for tracking to update once you have received a tracking email. You may contact your local delivery carrier for updates with regard to its regular mailing services.
Please ensure your address and contact information entered are accurate at the time your order is placed as any failed delivery attempts and returned shipments will deem your order as non-refundable and no exceptions will be accepted.
No changes can be made to information provided for an order after an order has been shipped and marked fulfilled. If any information provided is incorrect or needs to be changed, you will need to cancel the order and re-order with the corrected information.
For any questions or concerns, please contact Customer Support at orders@mesobis.com.
Carriers
Depending on the category of the product, shipping methods may vary between services from the United States Postal Service (“USPS”) and United Parcel Service (“UPS”).
Lost Packages / Undelivered Items
The Company is not responsible if the carrier service has lost your shipment or failed to deliver your items once the Company has completed its order processing and marked the item as shipped and a tracking address has been provided to you.
You must complete the missing mail order process with the respective carrier to seek recourse from any lost packages or undelivered items.
International Shipping (Clothing Only):
1. We currently offer international shipping to select countries. The available countries will be displayed during the checkout process.
2. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.
3. International delivery times may vary significantly due to customs clearance procedures in the destination country.
4. If your package is seized by customs officials for any reason whatsoever, we will not issue a credit unless all products are returned to us in their original condition. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country’s customs policies.
PO Boxes
We cannot ship any orders to PO boxes. Any orders with a PO box as your shipping address will result in delays or cancellation of your order. If a PO Box is provided as a shipping address, Customer Support may contact you to request an alternate shipping address. The Company reserves the right to contact you or to unilaterally cancel the order at the Company’s sole discretion.
Tracking
Due to consolidation efforts and the utilization of multiple carriers to find an efficient and cost-friendly approach to shipping our products to you, you may receive multiple tracking numbers as your shipment may be separated among different carriers.
State Restrictions
Currently we only ship our Gomitas (gummies) domestically within the United States where allowed.
We abide by all federal and applicable state laws which means we may not be able to ship our product(s) to your State depending on your State’s current laws governing hemp-derived THC. Due to this, we are unable to ship to the following states and regions: Alaska, Arkansas, Colorado, Connecticut, Hawaii, Idaho, Kansas, Nebraska, New Hampshire, North Dakota, South Carolina, Utah, Vermont, and International Shipping.
As the regulations and compliance factors of the sector change, we reserve the right to modify this policy from time to time and will mark new versions with a corresponding effective date. We recommend you visit the Returns, Cancellations and Shipping Policy page on this website frequently to review any changes in our practices. Your continued purchase from the Company website constitute your agreement to our then-current Returns, Cancellations and Shipping Policy.
Cancellations
You may cancel your order within 24 hours of receiving confirmation of receipt of your order from us for a full refund. Any order that has been shipped and/or marked as fulfilled will not be able to be canceled regardless of whether the cancellation request has been provided within 24 hours of the order confirmation.
Please contact the Help Desk at orders@mesobis.com for assistance.
Returns, Refunds, & Store Credit
We want you to be completely satisfied with your purchase from Mesobis. If you are not satisfied with your order, we offer a full refund within 30 days of the receipt of the product. Please read our return policy carefully to understand the requirements and guidelines.
Eligibility for Store Credit and Refund:
1. You must contact Orders@mesobis.com within 30 days of the receipt of the product.
2. Gomitas (gummies) are eligible for a full refund regardless of the state of the product. Please do not return this product, we will simply issue you a full refund. Expect refunds to be processed in 24-48 hours and 5-10 business days (not including weekends) for the refund to be shown on your balance once it has been processed on our end.
3. Clothing item(s) must be in unused, unworn, and unaltered condition with all original tags and packaging intact.
4. All accessories and accompanying components must be returned along with the item(s).
Returns Process:
1. Contact our customer support team at orders@mesobis.com to initiate the return process. Please provide the order number and the item(s) you wish to return.
2. Our customer support team will guide you through the return process if the return is eligible.
3. Pack the item(s) securely in the original packaging or a suitable alternative.
4. Include a copy of the original order confirmation inside the package.
5. Ship the package to Mesobis at the address provided by our customer support team.
Store Credit:
1. Once we receive and inspect the returned item(s), we will issue store credit in the form of a unique discount code.
2. The store credit will be equivalent to the purchase price of the returned item(s) and can be applied towards future purchases on our website.
3. Store credit is non-transferable and cannot be redeemed for cash.
Non-Eligible Items:
The following items are not eligible for return or store credit:
Items purchased from clearance sales, promotions, or final sale items.
Clothing items that have been altered, damaged, or are not in their original condition.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact our customer support team within 48 hours of receiving the order. We will guide you through the return process and provide assistance in resolving the issue.
Note: Shipping fees, including those for the original purchase and return shipment, are non-refundable.
Replacement
If an order arrives incorrectly and the ordered product is not as described, you must notify Customer Support within 14 days of the receipt of your shipment with your order confirmation number, images of items received, and the issues you’re experiencing. Upon review, if we determine the items are damaged, the order is missing items or the order contains incorrect items from your original order, we will send replacement items subject to the Order Processing provisions above.
